An Official Website of the Commonwealth of Pennsylvania
Note: If you have a Keystone ID through the Child Welfare Portal (CWIS),
State Employee Retirement System (SERS),
Disaster Training Registration,
COMPASS
Child Support,
or Consolidated Eligibility Letter (CELS) you can use those same credentials to log in.
For assistance with those applications, please contact the CWIS Support Center at 1-877-343-0494
Keystone Login Frequently Asked Questions
1. What is Keystone Login?
Keystone Login is an account management system for commonwealth online services. You can use your Keystone Login username and password to log into any online service that participates in Keystone Login.
2. How does Keystone Login protect my information?
Keystone Login uses modern security and authentication methods to ensure that your information is protected from unauthorized access or use.
It is equally important that Keystone Login users protect their login credentials. For example, do not share them with anyone else, do not write them down and do not use the same username and password for other, unrelated accounts.
3. What is PALogin?
PALogin is an older online account management system used by many state agencies for their online services. Like Keystone Login, it allows a user to log into multiple online services with the same credentials. The commonwealth plans to transition all PALogin users to Keystone Login and decommission the service. Commonwealth agencies will notify users with online accounts when it is time to transition to Keystone Login. You can choose to migrate your existing PALogin user account to Keystone Login and retain all your account information or history.
4. Why do I have to migrate my account?
PALogin is based on older technology that has become increasingly difficult to maintain and has not kept pace with modern technology and security capabilities. Keystone Login will provide a more secure and user-friendly way for you to manage access to online services from commonwealth agencies.
5. What is Keystone ID?
Keystone ID is different from Keystone Login. Keystone ID is an online account management
system used by the Department of Human Services, Department of Labor & Industry, and State
Employees’ Retirement System. Like Keystone Login, it allows users to log in to multiple online
services with the same credentials.
If you have a Keystone ID account, you can use the same username and password to access online
services which use Keystone Login. Below is a short list of applications which use Keystone ID:
- CWIS
- COMPASS
- SERS online member services.
6. When I try to create a new Keystone Login account, I get an error message that my email
address is already in use. Why?
Below are the most common causes for this error message:
- If you have a Keystone ID account through the Department of Human Services, Department of Labor & Industry, or State Employees’ Retirement System, you can use the same username and password to access services which use Keystone Login.
- You may have already created a Keystone Login account to migrate a user account from another commonwealth online service. In this case, attempt to recover the Keystone Login account by following the forgot username or password processes.
7. My password does not work or I forgot it; what should I do?
If you don’t know your password, select the Forgot Password link. Enter your username to receive an email message with your password. The message will be sent to the email address associated with your Keystone Login account.
8. I forget my username, what should I do?
If you don’t know your username, select the Forgot Username link. Enter the email address associated with your Keystone Login account to receive a message with your username.
9. How do I change my password?
After you log into Keystone Login, you can select Edit Account to change your password, email address, username and other information.
10. Will Keystone Login share my information?
The Commonwealth of Pennsylvania respects your privacy and will not share your information from Keystone Login with any third parties.
11. Who do I contact with additional questions or to request help?
You should contact the Keystone Login Help Desk. The help desk can be reached by phone at 877-328-0995 or by email at KeystoneLoginSupport@randstadusa.com. If you need to contact the agency who supports the online service you wish to use, contact information can typically be found on the page for the online service or on the agency’s website.
12. Am I required to provide my email address or phone number for Keystone Login?
Keystone Login does not require users to provide their email address or phone number. If provided, this information is used solely to send one-time passcodes for identity verification purposes. When contact information is not provided, the only available methods for password resets are answering security questions or contacting the Keystone Login Help Desk.
13. Is an email address or phone number required when Enhanced Security is enabled?
Some agency applications require the use of Enhanced Security, which adds a layer of verification to Keystone Login accounts. An email address or mobile number must be on the account for Enhanced Security. When enabled, a one-time passcode is sent to the email or mobile number on file and this code must be verified before access to the application is granted. Users are only required to add one method of contact.
14. How often will I receive text messages?
Keystone Login only sends text messages as part of the identity verification process. Standard messaging and/or data rates may apply. To opt-out of text messages, users must edit their account and remove their mobile number or contact the Keystone Login Help Desk for assistance.